Performance Work Statement - HCCH I

TOC \o "1-3" \h \z \u PERFORMANCE WORK STATEMENT PAGEREF _Toc244165518 \h 2

1. Scope: PAGEREF _Toc244165519 \h 2

2. Background: PAGEREF _Toc244165520 \h 2

3. Period of Performance (POP): PAGEREF _Toc244165521 \h 3 4. Place of Performance: PAGEREF _Toc244165522 \h 3
5. Type of Contract: PAGEREF _Toc244165523 \h 3

6. Tasks: PAGEREF _Toc244165524 \h 3

7. Deliverables Specific to this Order: PAGEREF _Toc244165525 \h 4 8. Schedule of Services: PAGEREF _Toc244165526 \h 8
9. Governance and Key General Requirements: PAGEREF _Toc244165527 \h 8 10. Section 508 Compliance: PAGEREF _Toc244165528 \h 11 11. Communication Standards: PAGEREF _Toc244165529 \h 12 12. General Security Requirements: PAGEREF _Toc244165530 \h 12 13. Information System Hosting, Operation, Maintenance or Use: PAGEREF _Toc244165531 \h 13 14. Contract Award Meeting: PAGEREF _Toc244165532 \h 13 15. Changes to the PWS: PAGEREF _Toc244165533 \h 13
16. Security and Privacy - Information and Records: PAGEREF _Toc244165534 \h 13 17. Protection of Individual Privacy: PAGEREF _Toc244165535 \h 17 18. Information System Security: PAGEREF _Toc244165536 \h 18 19. Information System Design and Development: PAGEREF _Toc244165537 \h 19 20. Inspection and Acceptance: PAGEREF _Toc244165538 \h 21 21. Quality Assurance: PAGEREF _Toc244165539 \h 21
22. Performance Assessment: PAGEREF _Toc244165540 \h 21

PERFORMANCE WORK STATEMENT

Scope: The Veteran’s Health Administration (VHA) Office of Community Care (OCC), Revenue Operations (RO), eBusiness Solutions Office is looking to establish a Contract with a second Health Care Clearinghouse (HCCH) to continue to increase connectivity and further decrease processing time for VHA revenue operations. The Contractor shall conduct Health Insurance Portability and Accountability Act (HIPAA) Health Care Eligibility/Benefit Inquiry and Response 270/271 electronic transactions received from our Austin Financial Services Center (FSC) from across the United States and its territories. The Contractor shall conduct customized electronic transactions to search for patient insurance when VHA does not already have information on file. The Contractor shall assist the VHA in continuing its mission to implement electronic transactions. At no time shall the Contractor direct, change, or engage in the formulation of VHA policy. The VHA is solely responsible to review the Contractor’s recommendations and to make decisions concerning the formulation of policy.

*** The Department of Veterans Affairs (VA) is currently undergoing a reorganization that may result in future changes to its organizational structure, processes, responsibilities, and priorities. Such changes could affect the customers, services, or support described in this Performance Work Statement (PWS). Accordingly, the Contractor shall remain adaptable and responsive to evolving VA requirements and work in close coordination with the Government to assess and implement necessary adjustments, as needed. Any resulting changes will be completed by bilateral contract modification.