Preliminary Question and Answer Sheet

Preliminary Question and Answer Sheet
What is the current fire alarm head-end, panel, and software manufacturer/model(s), including whether the system is Edwards/EST or uses FireWorks.

Notifier NFS2-640, Software/Firmware Revision 27, and FireWorks is the system

Whether the contractor must be an OEM-authorized service company or submit a manufacturer/distributor authorization letter with its quote.

Refer to the Performance Work Statement included with solicitation for detailed information. (1.7; 3.7.1; 8.1) “Contractor shall submit proof of NICET level III fire alarm certification for the technician completing the work as well as certification from the control unit manufacturer that the proposed performer of contract maintenance is an authorized representative of the major equipment manufacturer”

Required Louisiana State Fire Marshal licenses and technician NICET/OEM certifications.

Refer to the Performance Work Statement included with solicitation for detailed information. (1.7; 3.7.1; 8.1) “For all work completed on the fire alarm system, the Contractor shall submit the technician’s NICET level III fire alarm certification as well as certification from the control unit manufacturer that the proposed performer of contract maintenance is an authorized representative of the major equipment manufacturer this includes but is not limited to the equipment manufacturer themselves or designated strategic partners”

Any mandatory local-office, onsite staffing, or emergency-response-time requirement.

Refer to the Performance Work Statement included with solicitation for detailed information. (1.7; 3.7.1; 8.1) “The Contractor shall submit a list of the points of contact pertaining to maintenance, testing, service calls and monitoring. The Point of Contact (Program Manager or Agent) is required to be available twenty-four (24) hours, seven (7) days per week for emergencies and callbacks. Submission shall include the person’s name, phone number, email and address for correspondence”, “Normal and overtime emergency call-back service shall be provided twenty-four (24) hours per day, seven (7) days per week. It shall consist of an on-site response within two (2) hours of notification of a system trouble: Program Manager or Agent is required to be available twenty-four (24) hours per day, seven (7) days per week for emergencies and callbacks. It is required that the sub-contractor be escorted by the Program Manager or their Agent. Initial assessment of call-back deficiencies shall be completed within the first 48 hours of call.”