Purchase Description - Source Sought

Purchase Description
1. Contractor shall provide 24 hours, 7 days per week with a remote telephonic technical support license for an ESP Tier II and Ribbon Tier III license term of 12 months. When telephonic technical support is used, the issue will be resolved while on the phone with government personnel performing the fix. If the issue cannot be resolved, then on-site support will be required.
2. The on-site support shall also include 3 site visits per year with each visit consisting of 24 hours at WSMR. To include on-site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, shall include testing, diagnostic fault isolation, problem resolution, and system restoration.
3. Vendor must fix and retrieve the telephone switch files in the STORM Server, and clear possible faults on the CS1000M and CS2100. To include the possible replacement of the internal server hardware. Vendor must provide telephone support throughout the length of the service contract (1 year).
This requirement includes:
 24/7 Hardware Tier II and III Licenses
 Software license for the switches.
o ESP Tier II Remote STORM License Year 1
o ESP Tier II License Year 1
o Ribbon Tier 3 License Support Year 1
 Three (3) onsite supports
o Every 4 months
Item
ESP Tier II License Year 1
ESP Tier II Remote STORM License Year 1
Ribbon Tier 3 License Support Year 1
On-Site Visit (Qty 3)

Quantity
Months
Months
Months

Delivery Date

Within 30 days of award
Within 30 days of award
Within 30 days of award
Every 4 months

Period of Performance: 12 months starting at date of award. Anticipated award date 30 November 2026 – 29 November 2027. ( Subject to change)

Period of Performance: Specific locations will be provided upon award.