Statement of work - Source Sought

Tel Tech 911

PERFORMANCE WORK STATEMENT (PWS)

Nortel/Ribbon (CS2100 and CS1000M) Telephone Switch

1.0 Introduction: The Range Operations Directorate (ROD) at White Sands Missile Range (WSMR), NM is dedicated to supporting the customer (Army, Navy, Air Force or private) by providing telephone Support via ensuring voice traffic is transported to its determined destination within Information Assurance and mission safety parameters. The telephone switches consist of one Nortel CS2100 at B123 and three CS1000M. The Nortel CS2100 is the backbone for telephone services used for daily operations and mission use.

2.0 Scope of Work:

2.1. Contractor shall provide 24 hours, 7 days per week with a remote telephonic technical support license for an ESP Tier II and Ribbon Tier III license term of 12 months. When telephonic technical support is used, the issue will be resolved while on the phone with government personnel performing the fix. If the issue cannot be resolved, then on-site support will be required.
2.2 The on-site support shall also include 3 site visits per year with each visit consisting of 24 hours at WSMR. To include on-site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, shall include testing, diagnostic fault isolation, problem resolution, and system restoration.
3.0

Place of Performance: Specific locations will be provided upon award.

4.0 Period of Performance: This is a 12-month contract. The period of performance is subject to change.
 30 November 2026 to 29 November 2027
5.0 Data Requirements: Trouble Ticket logs will be kept by the contractor as common practice. This will serve as a timeline to reference past failures and facilitate future failures. 6.0 Access and general protection/security policy and procedures: This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or

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Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD,
HQDA and/or local policy. In addition to the changes otherwise authorized by the changes