Statement of Work - BSI Software Support Contract Redacted

Statement of Work (SOW)
1.

Project Title
BSI Software Support Contract - Hosting, Consulting Services for NHLBI

2.

Introduction and Background
The National Heart, Lung, and Blood Institute (NHLBI), Division of Intramural Research (DIR), requires continued access to and support for its Biospecimen Inventory (BSI) System. The BSI System enables DIR staff to track, manage, and report on biospecimen inventory in accordance with NIH policies and applicable federal requirements. The current BSI database contains over 1.2 million specimen records. Continued subscription, hosting, maintenance, technical support, and consulting services are required to preserve system availability, data integrity, security, and operational continuity.

3.

Statement of Need and Objectives
The objective of this procurement is to obtain continued access to the BSI System and associated services under a Firm-Fixed-Price (FFP) contract type for a five-year period of performance, consisting of a 12-month base period from January 9, 2027, through January 8, 2028, and four consecutive 12-month option periods extending through January 8, 2032.

4.

Product Specifications/Features/Salient Characteristics
The Contractor shall provide the following products and services

1. BSI System Subscription

The annual subscription shall include:
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Continued access to the BSI Core System, including the Subjects and Single signon (SSO) integration modules.

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Compatibility of new system features with the DIR database.

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Enhancements to the BSI toolkit to take advantage of new features.

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Performance tuning.

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Programming necessary to implement new technologies.

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Installation of new features, as applicable.

2. Hosting Services

The Contractor shall provide multi-tenant hosting services, including: •

Hosting of the DIR BSI database.

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Maintenance of the SQL database.

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Firewall protection for DIR data.

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Routine data backups.

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Bandwidth and related computer center services.

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Other services necessary to operate and maintain the hosted BSI environment.

The applicable hosting tier shall support a database containing between one million and two million specimen records.

3. Technical Support

The Contractor shall provide technical support Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Time, excluding federal holidays.
Support shall be available by telephone and email. The Contractor shall respond to DIR support requests received during regular business hours within 24 hours. The Contractor shall provide a tiered support structure consisting of: