Statement of Work for Omnicell Equipment Maintenance

STATEMENT OF WORK

FOR

OMNI CELL EQUIPMENT MANITENANCE

1. DESCRIPTION OF SERVICES. Contractor shall provide all management, labor, tools, materials, parts, equipment, and transportation to perform maintenance, Onsite, Telephonic, and Emergency repair on Government-owned Omni Cell automated supply dispensing equipment for the Pacific Islands Health Care System located at VA’s facilities located on the islands of Oahu, Maui, Kauai & Big Island. Contractor shall perform all services in accordance with manufacturer maintenance recommendation, Federal, State, and local procedures, for Omnicell Support Services.

1.1 CONTRACTOR PROVIDED SERVICE:

Repair service shall be available on a twenty-four (24) hour per day, seven (7) day per week basis. Twenty-four (24) hour telephone assistance from the Contractor shall be available to receive service calls and, if necessary, perform over the telephone maintenance repairs, and to dispatch onsite service personnel within the required response time.

1.2. ONSITE REPAIRS SUPPORT:

1.2.1. COR or Authorized Individual (AI) will telephonically notify the contractor for onsite repairs. Contractor shall respond to onsite repairs within twenty-four hours during normal duty hours after notification. Contractor shall complete repairs within 24 hours of the determination of the needed repair. If a repair cannot be accomplished within two hours after arrival on-site, contractor shall notify the COR or AI telephonically of the delay and estimated time to complete the repair. 1.2.2. Contractor shall submit a written repair report to the COR within 10 working days after a repair is completed. Repair report shall include the date and time of the onsite repairs, the location of the equipment, the repairs performed, and the name of the technician performing the repair.

1.3. EMERGENCY REPAIRS:

1.3.1. COR will telephonically notify the contractor for emergency repairs. Contractor shall respond to emergency repairs within six hours after notification. If a repair cannot be accomplished within two hours after arrival on-site, contractor shall notify the COR of the delay and estimated time to complete the repair. 1.3.2. Contractor shall submit a written repair report within ten working days after the repairs are completed. Repair report shall include the date and time of the service call, the location of the equipment, the repairs performed, and the name of the technician performing the repair.

1.4 Preventive Maintenance:

The Biomedical Engineering Department will be responsible for performing preventive maintenance on the equipment. Annual preventive maintenance and semi-annual preventive maintenance is recommended. The Contractor shall provide spare parts required to support preventive maintenance initiatives and any software upgrades at no charge to the Veterans Administration.