Attachment 1: Performance Work Statement Area Wide EDR REVIEWED

PERFORMANCE WORK STATEMENT

Dentrix Enterprise Electronic Dental Record (EDR) services - PAIHS 1. DESCRIPTION: The purpose of this contract is to provide continued area-wide access to Dentrix Enterprise Electronic Dental Record (EDR) services, software maintenance, and technical support. The system shall support essential dental clinic operations, including the creation and storage of patient clinical notes, appointment scheduling, clinical workflow management, treatment planning, dental charting, imaging integration, billing report generation, and the storage, maintenance, and retrieval of legacy dental records. The Contractor shall provide ongoing software support and maintenance necessary to maintain system functionality, support continuity of dental services, and minimize disruptions to clinical operations.
2. LOCATION(S): The contractor will provide area-wide support to seven service units.

3. PERIOD OF PERFORMANCE:

The Government anticipates establishing an area-wide ordering vehicle with an ordering period specified in the solicitation. Requirements for each of the seven Service Units (SUs) will be solicited and ordered separately, with each individual call/order identifying the applicable SU and location, required services, pricing, and period of performance (POP). The Government intends to align the period of performance and option-year dates across all service locations, to the extent practicable. Any differences in start dates or period of performance among service locations shall be identified in the applicable contract documentation.

4. AT A MINIMUM, THE CONTRACTOR SHALL PROVIDE THE FOLLOWING:

• Annual Help Desk Support: Provide annual help desk support for Dentrix Enterprise, including assistance with troubleshooting, software functionality, and resolution of reported issues. • Software Updates and Releases: Provide all software updates, patches, and new releases of Dentrix Enterprise made available during the period of performance and covered under the applicable software agreement. The Contractor shall identify any installation requirements and compatibility considerations associated with each update or release.
• Replacement of Covered Software Components: Provide replacement options for covered software components, in accordance with the applicable software agreement and warranty or support terms. • Remote and Telephone Technical Support: Provide remote and telephone technical support, as needed, during normal clinic operating hours, Monday through Friday, 6:00 a.m. to 6:00 p.m.