Attachment 1: Statement of Work - Investigator Services

United States Postal Service
Equal Employment Opportunity (EEO)
Department

STATEMENT OF WORK

EEO Services:
Investigator Services
Date: 2/26/23

STATEMENT OF WORK

INVESTIGATOR SERVICES

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1 GENERAL INFORMATION

1.1 INTRODUCTION

1.2 BACKGROUND

1.3 PURPOSE

1.4 SCOPE OF WORK

1.4.1 BROAD WORK DESCRIPTION

1.4.2 LOCATIONS OF PERFORMANCE

2 APPLICABLE AUTHORITIES AND PUBLICATIONS

3 USPS-FURNISHED PROPERTY AND SERVICES

3.1 GENERAL

3.2 SUPPLIES AND SERVICES

3.2.1 SUPPLIES

4 SPECIFIC TASKS

4.1 CASE ASSIGNMENT AND MANAGEMENT

4.1.1 TRAINING REQUIREMENTS

4.1.2 FORMAL COMPLAINT FILE

5 INVESTIGATIVE PLAN

6 AMENDMENTS AND CONSOLIDATIONS

7 SUPPLEMENTAL INVESTIGATIONS

8 REQUESTS FOR EXTENSION

9 COMPUTATION OF TIME

10 DELAY OF WORK

11 CASE ANALYSIS

11.1 TECHNICAL APPROACHES

11.2 COLLECTING AND VERIFYING DATA

11.3 CONDUCTING INTERVIEWS AND SECURING TESTIMONY

12 LITIGATION HOLD NOTICE

13 DELIVERABLES

13.1 DRAFT REPORT OF INVESTIGATION

13.2 FINAL REPORT OF INVESTIGATION

14 REPORT OF INVESTIGATION CONTENT AND FORMAT

STATEMENT OF WORK

INVESTIGATOR SERVICES

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15 REPORT OF INVESTIGATION HARASSMENT ALLEGATION

16 SANITIZATION OF REPORTS OF INVESTIGATION

17 PERFORMANCE STANDARDS

17.1 QUALITY STANDARDS

17.2 TIMELINESS STANDARDS

18 PERFORMANCE REQUIREMENTS

STATEMENT OF WORK

INVESTIGATOR SERVICES

STATEMENT OF WORK FOR INVESTIGATIONS OF DISCRIMINATION

COMPLAINTS, MANAGEMENT INITIATED INVESTIGATIONS OF HARASSMENT

ALLEGATIONS, AND

PREPARATION OF REPORTS OF INVESTIGATION

1. GENERAL INFORMATION

1.1 INTRODUCTION

The Supplier shall perform investigations of discrimination complaints, management initiated investigations of harassment allegations that are not discrimination complaints, and compensatory damages claims and prepare Reports of Investigation (ROI) for the United States Postal Service (USPS) National Equal Employment Opportunity Investigative Services Office (NEEOISO) and its federal agency customers. The Supplier shall provide the services in accordance with the terms, conditions, and specifications of this Statement of Work (SOW).

1.2 BACKGROUND

The United States Postal Service is responsible for ensuring that discrimination complaints and harassment allegations that are not discrimination complaints are processed fairly, promptly, thoroughly, and in strict compliance with the Equal Employment Opportunity Commission (EEOC) regulations and USPS policies and regulations.
EEO complaints of discrimination filed by current or former employees of Federal agencies or applicants for Federal employment are covered by Title 29 Code of Federal Regulations