Attachment 27: Performance Work Statement Annex C - Transportation PRS

PWS Annex C - Transportation Performance Requirement Summary (PRS) Task/Requirement

Sampling Method, Lot & Acceptable
Quality Level (AQL)

Standard

TRANSPORTATION - GENERAL

5.26.3
Provide reports and statistical
data

Timeliness: Reports and statistical data
delivered by the due date.
Quality: IAW DLRS ITD-01 Accurate and
complete

Surveillance activity report
Lot: Inspect reports submitted per
quarter.
AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.6
Process Incentive Payments and
Reimbursements.

5.27.5
Counsel customers

Timeliness: Payments and
reimbursements will be submitted to
the Government rep, within 3 business
days of receipt.
Approved payments and
reimbursements will be forward to
BMO daily and to DFAS weekly.
Quality: Incentive payments and
reimbursements will be accurately
prepared using applicable government
rates in effect at the time of the move
and a complete copy will be provided
to QAE upon request.
Weights will be entered accurately and
completely into AIS.
Timeliness: In conjunction with
shipment application and/or
movement request.
Quality: Customers will be counseled
IAW DTR Part IV, and/or service
guidance. Copy will be provided to
QAE on request.

5.27.5
Counsel customers on
entitlements and procedures
for pickup, delivery and/or
storage of personal
property/household goods

Timeliness: Personnel counseled
within 3 hours of arrival/walk-in time
and/or 1 hour of appointment time

Random sampling
Each reimbursement completed at time
of surveillance.
AQL: 100%

Random sampling
Lot: Counseling completed at the time of
surveillance.
AQL: 99%

Random sampling
Lot: Percent of personnel counseled
within 3 hours of arrival/walk-in time;
percent counseled within 1 hour of
appointment time.
AQL: 90%

PWS Annex C - Transportation Performance Requirement Summary (PRS) Task/Requirement

Standard

5.27.6
Provide Specialized, Expedited
Assistance for Sensitive
circumstances

Timeliness: To meet member/family
member’s needs.

5.27.7
Prepare shipment applications
and Personally Procured
Movement (PPM) Requests.

5.27.2
Collect Excess Costs.

Quality: Blue Bark shipments will be
handled IAW DTR Part IV, 410-E, and a
complete copy will be provided to
QAE.
Timeliness: Assist DPS customers when
required.
Quality: Will be completed IAW DTR
Part IV and governing service
regulations and a complete copy will