Attachment 5: International Fair Claims Guide for Consumer Textile Products
Updated
A PDF document (566 KB) attached to Laundering and Dry Cleaning Services for the NIH Division of Police, from the National Institutes of Health. Due Nov 20, 2026, 12:00 PM (UTC-5).
File name: Attachment 05 International Fair Claims Guide for Consumer Textile Products.pdf
The full file is for paid members, or buy this bid alone.
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INTERNATIONAL FAIR CLAIMS GUIDE
FOR
CONSUMER TEXTILES PRODUCTS
The Fair Claims Guide was introduced in 1961 as an adjustment formula for the settlement of damage claims for textile products. Its success was immediate and far-reaching. In 1964 the Guide was expanded to include criteria for determining responsibility for such damage. A special body of information on terminology, labelling, causes of damage and product classification was collected. This Guide, therefore, presents all necessary information as a whole, as it is unavailable from any other source. For this reason, the Guide is in great demand for educational as well as arbitration purposes. It is used by drycleaners, launderers, insurance adjusters, retailers, consumer affairs and government agencies around the world.
The Guide was developed by consensus, similar to the process used by formal standards-making bodies. Participating were : Drycleaning Institute of Australia Ltd, Federal Bureau of Consumer Affairs, International Fabricare Institute, Neighbourhood Cleaners Association, Guild of Cleaners & Launderers, School of Textiles, Private and Government Consumer organisations. The guide is based on the work of Norman Oehlke and Sheila Garred of International Fabricare Institute Consumer Relations. In 1988 it was approved as an American National Standard. It has been up-dated to include articles that are more appropriately Australasian. The Guide's criteria on textile performance questions has achieved international acceptance. To ensure its continued success critical review is invited.
Drycleaning Institute of Australia Ltd
Alexandria NSW 2015
Page
INTRODUCTION
Page
Page
HOW TO USE THE GUIDE
Pages 4 - 5
SECTION 1
APPLICATION OF THE GUIDE
Pages 6 - 7
SECTION 2
PRINCIPLES OF TEXTILE PRODUCT PERFORMANCE
Pages 8 -12
SECTION 3
EXPLANATION OF TERMS AND LABELLING IN RELATION TO
TEXTILE DAMAGE
Pages 13 -15
SECTION 4
EXPLANATION OF TERMS AND LABELLING IN RELATION TO
CARE PROCEDURES
Pages 16 -19
SECTION 5
DEFINITIONS OF RESPONSIBILITY CLASSIFIED BY TYPE OF
DAMAGE
Pages 20 -25
SECTION 6
DETERMINATION OF ADJUSTMENT VALUES
STEP BY STEP USE OF THE GUIDE
To Determine the Cause of Damage •
Use the index to pin-point sources of information. See Section 4 for definitions of terms (eg fur cleaning, pressing, pre-spotting) and for classifications and description of damage (eg holes, stains, changes of fit, colour).
•
Resolve questions concerning general serviceability. For example an explanation of felting shrinkage may be required when talking about a woollen item.
The beginning of the document. Download the full file to read on.