Attachment 6: Quality Assurance Surveillance Plan - Amendment 6

Attachment 6

QASP

FA2396-26-R-B008

QUALITY ASSURANCE SURVEILLANCE PLAN

711th Human Performance Wing Mission Support Professional Services
Section

Title

Page

A

General

B

Roles and Responsibilities

C

Services Summary and Method of Surveillance

D

Surveillance Procedures

E

Unacceptable Performance

F

Certification/Acceptance of Services

G

Sample Customer Feedback Report

H

Review and Acceptance

i

Attachment 6

QASP

FA2396-26-R-B008

SECTION A

GENERAL

1.

Purpose: This quality assurance surveillance plan (QASP) was developed in accordance with DAFI 63-138, Acquisition of Services, with respect to the Government’s quality assurance requirements. This plan will be used by members of the multi-functional team (MFT) to ensure compliance as well as to assess the success of each contract awarded in meeting the objectives established at the onset of each service contract/task order.

2.

Objectives: This QASP prescribes how the Government will assess contractor performance and manage the contract. This QASP is based on the premise that the Contractor is responsible for contract management and quality control. The Government’s objective in contracting for services is to assist personnel in meeting mission requirements not supported by civilian or military authorizations. The Government’s assessment procedures and Contractor’s quality control procedures are intended to ensure acceptable contractor performance.

3.

Results: The results in managing this acquisition through the QASP are to provide the 711 HPW with technical support at the highest level of capabilities, which is free from organizational conflict of interest and bias in order to improve the effectiveness and efficiency of the Government organization. Success for the awarded contracts/task orders is defined as achieving these outcomes as stipulated in the Services Summary in the performance work statement (PWS) of the basic contract and that the government receives the services for which it is paying.

4.

Incentive Plan: Positive incentives as a result of performance that continually exceeds the performance objectives as outlined in the Services Summary in the basic contract PWS may result in a favorable Contractor Performance Assessment Report (CPAR) as well as award of the option periods for a task order, as applicable. Negative performance incentives include re-performance of the defective service in accordance with the Inspection of Services clause, reduction of price, negative CPAR reporting and/or increased surveillance, and not exercising possible options.