Attachment II - Draft Performance Work Statement

Performance-Based Work Statement for
FOIA Case Management System and Support Services
Department of the Navy Office of the Chief Information Officer (DON CIO) 1.

Introduction

The Department of the Navy seeks to maintain and modernize the enterprise automation of its Freedom of Information Act (FOIA) and Privacy Act program by procuring a commercial, cloud-based FOIA Case Management System and associated support services. The existing contract for the incumbent FOIA case management system expires on September 25,2027.
The DON’s primary objective is to maintain uninterrupted operational capability, achieve lifecycle cost efficiencies, and, if transitioning to a replacement system, execute a seamless, risk mitigated data migration and deployment prior to the expiration of the incumbent service.
2.

Background

The DON manages FOIA and PA operations across an enterprise hierarchy comprising the Office of the Chief Information Officer (DON CIO), the headquarters of the Navy and the Marine Corps, and its commands and activities.
The baseline processing lifecycle functions as follows: •

•
•
•

•

•

Intake & Multi-Tier Queueing: Requests are entered electronically through a public portal or manually logged from mail/email intake, including such a portal directly serving the Department of the Navy (DON) as well as those of external agencies, notably the Department of Justice (at foia.gov). Requests are perfected, assigned unique tracking identifiers, triaged into queues (Simple, Complex, Expedited), and routed to the cognizant FOIA-processing activity and, when a denial determination is required, to an authorized Initial Denial Authorities (IDA).
Tolling & Case Milestones: Statutory processing clocks monitor active working days, account for federal holidays, and support administrative tolling for fee resolution or scope clarification. Review, Redaction & Exemption Tracking: Responsive records are processed, tagged, and redacted in accordance with statutory FOIA exemptions (5 U.S.C. § 552(b)(1)–(9)), including classification markings and proprietary business information determinations.
Disposition, Publishing & Appeals: Determinations (full grant, partial denial, full denial, referral, or consultation) are executed with electronic correspondence. Records released to the general public are indexed in an electronic reading room, while records restricted to the individual requester or implicating privacy concerns remain protected. Appellate workflows track administrative appeals through designated