Attachment K.1 - Attachment CPIC DRD Template

RFP # 80GSFC27R0015

ATTACHMENT K.1

ATTACHMENT CPIC DRD TEMPLATE

FEBRUARY 2024

CONTRACT TBD

TECHNOLOGY BUSINESS MANAGEMENT SOLUTIONS DEFINITIONS

Technical Facing Solutions
Technical-Facing Solution types are how Enterprise IT supports the mission of the rest of the organization. They serve as the connective tissue, and focus on the underlying technologies, tools, and processes that make up IT services, or the “how” of IT.
Solutions Type

Solutions Category

Delivery:
build, deploy, support, and operate the Workplace solutions, Business solutions, and Shared & Corporate solutions. Development services Strategy and Planning
create and change business-facing services, typically through projects. Additional support and operations services assist users and ensure the availability of the business-facing services.
Development
Operations
Support
Security and Compliance
Infrastructure:
include the core infrastructure — facilities, compute, storage, and Compute
network services — that are required to deliver any technology automation. Typically, these are not directly
consumed by users. However, for some IT operating models, a shared Data Center
“infrastructure and operations group” may directly provide these Infrastructure Services to their customers.
Network

Storage
Platform:
Application
include the application infrastructure (database, middleware, etc.) that enables
business-facing applications and services. Typically, these are not directly consumed by users. They are components required by the end Data user, business application and shared application services (see below for the latter two types). However, for some IT operating models, the

Definitions

Enable the CIO and IT leadership team to efficiently plan and manage the enterprise technology environment. Supported activities include planning, architecture, consulting, innovation and R&D, project and agile management, and vendor management. Many of the ITSM strategy services are included in this service category.
Plan, design, build, test and release new solutions.
Monitor, support, manage, and run the enterprise technology systems for the enterprise. Typically provided behind the scenes and not directly user-facing. Support the end user community with training, application support, service desk and central print services.
Ensure the integrity, protection and proper use of the enterprises technology systems and data.
Provide the physical and virtual computing systems that run business