UPS OEM Sourcing Letter - EATON CORP

Corporation

08.16.24

Eaton Corporation

REPRESENTED BY:

Lynn Associates, Inc.
8175 Sheridan Drive
Buidling #1 Suite #1
Buffalo NY 14221
716-631-0054 ext 307
716-631-0101
[email protected]

RE: UPS OEM Sourcing Letter
For your records and information: As the original equipment manufacturer (OEM), and an ISO9001 certified supplier, Eaton Corporation (formerly: “Eaton Electrical Inc.” and “Powerware”) is the provider of factory-supported, factory trained, factory authorized and factory certified service for your critical UPS (Uninterruptible Power Supply) equipment. Eaton offers power quality services for its UPS products, as well as for related equipment such as power distribution units (PDUs), batteries, alternative energy devices and Cutler-Hammer switchgear. Eaton also services products from legacy brands, including Powerware, Exide Electronics, Best Power, IPM, Deltec and Lortec.
Eaton is the only authorized provider of service support with the Eaton developed proprietary service software for 3-phase Eaton UPS products. Eaton does not train, certify or support independent third party service providers to deliver or service Eaton UPS and power quality products.
Due to its lack of training on competitor’s platforms Eaton does not service non-Eaton branded power quality equipment. Eaton only works on its own branded equipment or devices it’s been certified to fully support and maintain (e.g., flywheels, static transfer switches). No other service supplier is authorized to possess Eaton proprietary (copyrighted) software, repair documentation, processes or materials.
Advantages to buying UPS services f rom Eaton include:
• Eaton trains its 240 field technicians to be experts on the products it built 15 years ago and builds today.
• Parts are stocked with the field technicians to maximize our first time fix rate and resolve problems f ast.
• When emergencies occur our customer support and f ield service employees will prof essionally diagnose and resolve your problem.
• Eaton has a 7x24 Customer Reliability Center to answer your calls and technical support, and a 7x24 parts logistics and remote monitoring team to ship parts and respond to critical alarms globally.
• Preventive maintenance allows our techs to thoroughly test, inspect for worn parts, install f irmware updates and calibrate when needed so the UPS meets Eaton’s most current operating specif ication.
• Saf ety and insurance resources to protect you against the unexpected: every f ield