JR2 Tech Eval Categories

TECHNICAL EVALUATION CATEGORIES

Version January 2018

UTILITY SYSTEM PRIVATIZATION

ATTACHMENT JR2

Technical Evaluation Categories
JR2.1 Technical Evaluation Overview
The following are general categories of information that are reasonably and logically related to or encompassed within the evaluation factors stated in Section M of the solicitation and that the Government may look at when evaluating Offerors’ Volume I, Technical Proposals. This nonexhaustive set of information is provided solely for informational purposes to assist Offerors in understanding the level of detail the Government seeks and is subject to change, without notice, as circumstances for a given procurement/installation warrant. JR2.1.1 Technical Capability
JR2.1.1.1 Service Interruption/Contingency and Catastrophic Loss Plan Ability (during normal daily operations and during disaster/contingency situations) to receive service requests; to classify their severity; to appropriately respond to those requests; to provide status to the customer; and to access proper manning, materials, equipment, and vehicles. JR2.1.1.1.1 Service Call/Dispatch Procedures and Material, Equipment, and Vehicle Availability during Normal Daily Operations
The level of effectiveness of service call/dispatch procedures to support Installation utility requirements during normal daily operations, taking into account the following: 
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Communication Line -- nature of line and level of line dedication to Government customer Ease of Submitting Service Requests
Service Call Classification -- process accuracy and consistency Response and Remedy/Downgrade Times
Service Call Status/Feedback to Government Customer
Service Call Data Collection -- detail and sufficiency
Location of Service Center
Expected Causes of Service Interruption
Coordination of Scheduled Outages
Rescheduling of Work -- level of flexibility
Real-Time System Monitoring/Controlling Capability
Qualifications of Initial Responder
Availability of Management
Availability of Materials
Availability of Vehicles and Equipment

JR2.1.1.1.2 Service Call/Dispatch Procedures and Manpower, Material, Equipment, and Vehicle Availability during Disaster/Contingency Operations The level of effectiveness of service call/dispatch procedures to support Installation utility requirements during Installation disaster/exercise/contingency operations, taking into account the