Questions and Answers

U.S. Embassy Belgrade, Serbia
Solicitation 19RB1027Q0008
IT equipment for donation
Questions & Answers

1. Question:

Are equivalent brands accepted, or must we quote the exact products described (the audio part is clearly Ecler)?
Answer:
Equivalent brands may be offered, provided that the proposed equipment meets or exceeds all technical specifications and satisfies the compatibility and integration requirements stated in the solicitation. Quoters shall provide sufficient technical documentation to demonstrate compliance.

2. Question:

The LED wall and columns need a processor/controller, and there are no video sources in the list. Should we include these, or does the customer provide them? Answer:
The processor - or screen controller - should be an integral part of the video wall itself. Video signal sources are provided by the end user, so there is no need to supply them.

3. Question:

What output does the laser shooting range system have (HDMI, network, other)? Answer:
The laser shooting range system uses HDMI connectors for the output.

4. Question:

Is there a room layout or drawing? We need cable distances for the installation part. Answer:
Please refer to the separate document for the floor plan. The distances are shown in meters and may be used for approximation of required cable distances.

5. Question:

Please clarify the requirements regarding the local service provider and manufacturer authorization. As a system integrator, we would provide local installation, configuration, commissioning and first-line technical support for the complete system. However, we are not the distributor or authorized service provider for every category of equipment included in the

solicitation, and certain items such as network equipment, UPS systems and similar products would be sourced locally in Serbia through authorized distributors/importers. In such cases, would it be acceptable for warranty repairs to be handled through the respective manufacturer's or authorized distributor's service network, while we remain as the primary local point of contact and technical support provider for the complete system? Answer:
Yes. The proposed arrangement is acceptable provided that warranty repairs and technical support are performed through manufacturer-authorized service providers and that all requirements from the Solicitation are met.

6. Question:

Please clarify whether EclerNet compatibility is required because the end user already operates existing Ecler equipment and/or has established workflows and user training based on the