DHA Performance Work Statement RC3

Department of War 1 (DoW)
Defense Health Agency (DHA)
Performance Work Statement (PWS)
Enterprise Referral Care Coordination Center (RC3)
Deputy Assistant Director for Health Care Operations (DAD-HCO) Assistant Director for Research, Development, and Acquisition (AD-RDA), Portfolio Acquisition Executive for Medical Services (PAE-MS), Program Management Office for Enterprise Medical Services (PMO-EMS) Solicitation Number:
Version: 1.0
Date: 10.30.26

10 U.S.C. § 111(a) designates the “Department of Defense” as an executive agency. Executive Order 14347 authorizes a "secondary" name of “Department of War.”

PART 1

1.

GENERAL INFORMATION

This is a non-personal services contract. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.
1.1
Introduction: The Defense Health Agency (DHA) requires a standardized, unified, enterprise solution to eliminate unwarranted variation in patient appointing, referral management, and care coordination across all Military Treatment Facilities (MTFs) worldwide. Historically, services have been fragmented across multiple regional sites (such as Colorado Springs, CO; San Antonio, TX; Tidewater, VA; the National Capital Region; and the Indo-Pacific), each operating under distinct business rules. 1.1.1.
This contract establishes a single, consolidated and enterprise solution known as the Referral Care Coordination Center (RC3). This framework integrates appointing, referral processing and tracking, including clear and legible report (CLR) retrieval for care deferred to the private sector, direct care processing and closure, and care coordination to optimize direct care utilization, capacity, improve access to specialty care, enhance beneficiary satisfaction, and minimize costs for Private Sector Care (PSC). 1.2
Background: Currently, RC3 is a mixture of individual geographic contract awards, some require the full RC3 scope, while others only serve to augment the MTF staffing with specific positions. The care coordination requirement is standardized by the Defense Health Agency – Procedural Memorandum, DHA-PM 6000.100 Standard Process and Procedures for Optimizing Health Care with the DHA.
1.3
Objectives: The Contractor shall establish a single, consolidated and enterprise RC3 solution servicing all DHA MTFs and clinics (Exhibit A) with the following:
1.3.1.
Appointing: Centralize all patient direct care appointments utilizing the electronic health record (EHR) ensuring strict